Return and refund policy

At VelleStylish, your satisfaction is our top priority.
If something isn’t quite right with your order, we’re here to help and make the process as smooth as possible.

1. Return Eligibility & Timeframe

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition as received
All original packaging and tags must be included
Proof of purchase (order confirmation or receipt) is required

2. How to Start a Return

To initiate a return, please contact us at:
support@vellestylish.com

If your return request is approved:

We will provide a return shipping label
You will receive clear instructions on how and where to send your item

Important:
Items sent back without prior authorization will not be accepted.

3. Damaged, Defective & Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

Damaged
Defective
Incorrect

Contact us immediately at support@vellestylish.com so we can evaluate the issue and resolve it as quickly as possible.

4. Exceptions / Non-Returnable Items

The following items are non-returnable:

Custom or personalized products
Personal care or hygiene items
Original shipping fees paid at checkout

We also do not accept returns for:

Sale or clearance items
Gift cards

If you are unsure whether your item qualifies for return, please contact us before submitting a request.

5. Exchanges

We do not offer direct exchanges.

To receive a different item:

Request and complete a return (once approved)
Place a new order separately

This ensures faster processing and delivery.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

Returned items must:

Be unused and in original condition
Include original packaging and tags
Be accompanied by proof of purchase

7. Refunds

Once we receive and inspect your return:

We will notify you of approval or rejection
Approved refunds will be issued to your original payment method within 10 business days

Please note:

Banks and credit card providers may require additional time to process the refund
If 15 business days have passed since approval and you have not received your refund, please contact us at support@vellestylish.com

8. Refused Shipments & Dispute Resolution

If you wish to cancel an order or request a refund, please contact us at support@vellestylish.com immediately.

Please do not initiate a chargeback with your bank before contacting us, as this can significantly delay the resolution process. We are committed to resolving legitimate issues directly and efficiently.